Frequently Asked Questions
1. Where do you ship?
We currently ship to the United States and other eligible destinations available at checkout.
2. How long does shipping take?
Orders are processed within 1–3 business days after payment confirmation.
Estimated delivery time for the United States is 7–15 business days.
Delivery times for other eligible destinations may vary depending on the destination and shipping method available at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
4. What payment methods do you accept?
We accept payment methods available at checkout. Available payment options may vary depending on your location and the payment methods enabled for your order.
5. What is your return policy?
We accept eligible returns within 30 days after delivery.
Please refer to our Return & Refund Policy page for complete information about eligibility, return instructions, refunds, and exchanges.
If you have any questions about a return, please contact us at support@fzhblty.com.
6. How can I contact customer service?
Email:
support@fzhblty.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM (GMT+8)
We usually reply within 24–48 business hours.
7. What if my item arrives damaged, defective, or incorrect?
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days after delivery at support@fzhblty.com.
Please include your order number and, when appropriate, photos showing the issue.
8. Are your products suitable for industrial use?
Many of our products are designed for laboratories, environmental monitoring, industrial sampling, agricultural sampling, and other professional applications.
Please review the individual product description and specifications to determine whether a product is suitable for your intended application.
9. Is my payment secure?
Payments are processed through the payment methods available through our online store. Payment options available to you will be displayed during checkout.