Refund policy
Return and Refund Policy
Last Updated: August 10, 2026
At FZHBLTY, customer satisfaction is important to us. We want you to feel confident when purchasing our products. Please review our return and refund policy below before making a purchase.
30-Day Return Policy
We have a 30-day return policy, which means you may request a return within 30 days after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You will also need to provide your receipt, order number, or other proof of purchase.
How to Start a Return
To request a return, please contact us at:
Email: support@fzhblty.com
Please include your order number, the item you would like to return, and the reason for the return.
Please do not send products back without contacting us first.
If your return is accepted, we will provide you with return instructions, including information about where and how to send your package.
Items returned without first requesting and receiving return authorization may not be accepted.
For any questions regarding a return, please contact us at support@fzhblty.com.
Return Shipping
Return shipping instructions will be provided after your return request has been reviewed and approved.
If the return is due to an incorrect, defective, or damaged item received, please contact us so that we can review the situation and provide appropriate assistance.
For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise agreed upon by FZHBLTY.
Please do not send a return to any address without first receiving return instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at support@fzhblty.com.
Please provide your order number and, when appropriate, photos showing the issue. We will review the information and work with you to resolve the problem.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return, including:
• Perishable goods
• Custom-made or personalized products
• Personal care goods
• Hazardous materials
• Flammable liquids or gases
• Gift cards
Sale or promotional items may also be non-returnable unless otherwise required by applicable law.
If you are unsure whether your product is eligible for return, please contact us at support@fzhblty.com before sending the item back.
Exchanges
If you would like a different item, the fastest method is generally to return the original eligible item.
Once the return has been accepted, you may place a separate order for the new item.
Please contact us at support@fzhblty.com if you need assistance with an exchange.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.
The item must be returned in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You will also need to provide your receipt, order number, or other proof of purchase.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Shipping charges, duties, taxes, or other fees may not be refundable unless otherwise required by applicable law or unless the return resulted from an error on our part.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
support@fzhblty.com
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at support@fzhblty.com.
We accept cancellation requests within 24 hours after an order is placed whenever the order has not already entered the shipping or fulfillment process.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the item in accordance with this Return and Refund Policy.
Return Address
Please contact us before returning any product.
After your return request has been reviewed and accepted, we will provide you with the appropriate return address and return instructions.
Because our products may be fulfilled through different logistics facilities, the appropriate return location may vary depending on the product and order.
Do not send a product to an address found on a shipping label, package, website, or other source without first receiving return authorization and instructions from FZHBLTY.
Contact Us
If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us:
FZHBLTY
Email: support@fzhblty.com
Website: fzhblty.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM (GMT+8)
Response Time:
We usually reply within 24–48 business hours.